Hyatt Regency Orlando

Hotel was superb. The market cafe was excellent, although food and drink were expensive. This seemed to be the case throughout Orlando. Prices are much higher than previous years. Hotel was beautiful, we had a beautiful suite in Tower 2 after being moved from a suite in Tower 1 which was noisy (AC) and which had hardly any wardrobe space for 3 of us. Reception very kindly moved us immediately upon our request after check in.

The whole reason I booked this hotel was because it was attached to the convention center that I was having an event at. Also they had many options for eating and the pools was nice to attend to.

Hyatt has never disappointed me. Same this time. Everything worked out just fine. This is a huge conference hotel and I was for business. Car park is in a separate building, whereto you can walk under an outdoor canopy sheltered from possible rain, but try to leave your heavy luggages at hotel before parking. Room in our case was a U-shape setting, where you first enter bathroom & coffee-maker-area, then working corner and around the corner the bedroom-area. In the middle a narrow view to pool area, which actually is not the pool area that you expected - there are two separate pool areas, which was great if you had had time for those. Room was clean and silent. Nothing luxurious or fancy, though.

Location, amenities and the staff are top tier. My son and I take this trip every year for his Spring break. Our room wasn’t ready, so we were given another room in its place. The substitute room had an odor to it. Gigi(PR) the customer service rep was AMAZING!!! She exemplified what it means to be a professional problem solver. I’ve been in customer service for over 30 plus years and Gigi is the real deal.

The first room was not cleaning well, but manager upgraded my room in second, made my stay fell better ,very convient location, will stay again next time!